Thank you for shopping at LumaCosmos! To ensure that you are satisfied with your purchased products, please carefully read the following shipping and return policies. By shopping on our website, you agree to comply with these terms.
Shipping Policy
We offer global shipping and are committed to processing your order as quickly as possible. Below is our shipping policy:
Processing Time: All orders are typically processed and shipped within 2-3 business days. Processing time may vary depending on stock availability or special holidays, and we will notify you promptly.
Shipping Method: We use reliable third-party logistics companies for shipping (such as DHL, FedEx, UPS, etc.). The specific shipping carrier will depend on your address and order choice.
Shipping Fees: Shipping fees vary based on your delivery address, order weight, and the shipping method you select. Shipping fees will be displayed at checkout.
Shipping Time: We offer different shipping options, and the delivery time will vary depending on the destination. Generally, international orders take 7-14 business days to arrive. Please note that shipping to certain regions may be delayed due to uncontrollable factors such as weather or natural disasters.
Customs Duties and Taxes: International orders may incur customs duties, import taxes, or other fees. These duties and taxes are typically the responsibility of the recipient. Please check the relevant tax policies of the destination country before placing an order.
Return Policy
We want you to be satisfied with your purchased products. If you wish to return an item, please carefully read the following return policy:
Return Period: We offer a return service within 30 days. You can request a return within 30 days of receiving the product. The return request must be made within this period, and the product must be unused, undamaged, and in its original packaging.
Return Conditions:
The product must be unused and in its original condition, including all accessories, tags, and packaging.
Custom products or promotional items (such as discounted products) are not eligible for returns.
Please keep the original invoice or order confirmation email as proof of purchase for the return.
Return Process:
Contact Us: If you decide to return a product, please contact our customer service team via email (Service@lumacosmos.com) with your order number, reason for return, and the product you wish to return.
Return Confirmation: We will confirm the return eligibility as soon as we receive your return request and provide you with the return address and further instructions.
Return the Product: Please send the product along with all original packaging and accessories. You will be responsible for return shipping fees unless the product is defective or we made an error in shipping.
Return Processing: Once we receive the returned product and confirm that it meets the return conditions, we will process the refund within 5-7 business days. The refund will be issued through your original payment method, and the refund processing time will depend on the payment method.
Damaged or Incorrect Items
If you receive a product that is damaged during shipping or if we shipped the wrong product, please contact us immediately. We will provide one of the following solutions:
Replacement: If the product is defective or damaged, we will offer a free replacement.
Refund: If you prefer not to receive a replacement, we will process a refund according to your request.
Please ensure that you contact us within 10 days of receiving the product so we can resolve the issue as quickly as possible.
After-Sales Service
If you encounter any issues while using the product or have any questions about the product, feel free to contact our customer service team. We will do our best to assist you and ensure that your issue is resolved promptly.
Special Notes
Return Shipping Fees: Unless the product is damaged or we made an error in shipping, you will be responsible for the return shipping fees. Return shipping fees are non-refundable.
Non-Returnable Products: Custom products, personalized items, or products that cannot be returned for hygiene reasons (such as headphones, cosmetics, etc.) are not eligible for returns.
Contact Us
If you have any questions or need further assistance regarding our shipping or return policies, please contact us via the following:
Email: Service@lumacosmos.com