Welcome to the official website of LumaCosmos (www.lumacosmos.com). Before using our website and services, please carefully read the following terms of service. By accessing or using our website, you agree to comply with these terms. If you do not agree to these terms, please do not use our services.
Account Registration
To use the services of LumaCosmos, you may need to create an account. During registration, you agree to provide accurate and complete information and to promptly update your personal details. You are fully responsible for your account and all activities related to it. Please ensure the confidentiality of your account password and other security information. If you discover any unauthorized use of your account, please notify us immediately.
Orders and Payments
All products and services we offer are processed based on orders. Your order submitted on the website will be processed according to stock availability and order confirmation. You agree to pay the full cost of the products purchased (including but not limited to product prices, shipping fees, and applicable taxes).
We accept payment methods including credit cards, debit cards, and other online payment methods. All payments will be processed through a secure payment platform.
Product Descriptions and Pricing
We strive to ensure that all product descriptions and pricing information on the website are accurate. However, occasional errors may occur. If we discover any errors in pricing or product descriptions, we will notify you and obtain your consent before processing your order, allowing you to choose to continue or cancel the order.
The prices of all products are based on the published prices on our website. Prices may change at any time without prior notice.
Shipping and Delivery
We will provide related shipping services based on your order. Shipping fees and delivery times vary depending on your location and the chosen shipping method. Specific shipping and delivery times will be provided when the order is confirmed.
LumaCosmos is not responsible for delays or failure to deliver due to force majeure events (such as weather, natural disasters, etc.).
Return and Exchange Policy
We hope you are satisfied with the products you purchase. If you encounter any issues with the product after receiving it, you can apply for a return or exchange within a certain period. Please refer to our website’s return and exchange policy for more details.
Please note that the conditions for returns and exchanges include that the product has not been used or damaged, and the request must be made within 10 days of receiving the product.
User Conduct
You agree to comply with all applicable laws and regulations while using this website and:
Not to post any illegal, offensive, discriminatory, infringing, or inappropriate content.
Not to interfere with, damage, or restrict the normal operation of our website by any means.
Not to access any part of our website or services without authorization.
We reserve the right to terminate or suspend your account access at any time, especially if you violate the above conduct rules.
Intellectual Property
The LumaCosmos website and its content (including but not limited to text, images, trademarks, logos, icons, etc.) are the property of LumaCosmos or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not copy, distribute, or use this content without authorization.
Website Availability
We do not guarantee that the LumaCosmos website will be accessible on all devices or browsers. We will make every effort to ensure the proper functioning of the website, but due to technical issues or maintenance updates, the website may temporarily be unavailable. We are not responsible for any loss or inconvenience caused by this.
Disclaimer
All products and services we provide are offered “as is” without any form of warranty, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the fullest extent permitted by law, LumaCosmos is not liable for any direct or indirect damages arising from the use of this website or the products purchased.
Limitation of Liability
Under no circumstances shall LumaCosmos be liable for any loss, damage, or expense (whether direct, indirect, incidental, special, consequential, or punitive) arising from your use of this website or services.
Modification of Terms
LumaCosmos reserves the right to modify or update these Terms of Service at any time. We will post the updated terms on this page and indicate the update date. Your continued use of this website signifies your agreement to the updated terms.
Governing Law and Dispute Resolution
These Terms of Service are governed by and construed in accordance with [Applicable Law], and all disputes related to these terms shall be submitted to [Designated Court] for resolution in accordance with its provisions.
Contact Us
If you have any questions or concerns regarding these Terms of Service, please feel free to contact us via the following:
Email: Service@lumacosmos.com